Use the contact form below to let us know how we might assist you. Or contact us by phone at 0800 2 335 335. You can contact our customer service from 8:00 to 18:00 Monday to Friday (excluding public holidays). We will get back to you as quickly as we can.


Important information on COVID-19

COVID-19 continues to spread and is a subject that concerns us all. We take the situation seriously and follow the recommended measures. As a consequence, most of our employees are working from home. We ask for your understanding and apologise in advance for longer waiting times and any delays that may occur.

Stay healthy!


Request to the Vattenfall InCharge Team

(Fields marked with * must be filled in)

I can revoke this consent for the future at any time by e-mail at or Further information on data protection can be found in the privacy statements of InCharge AB and Vattenfall Smarter Living GmbH.